#LetsRoam: Waterskiing in Spain


My KnowRoaming Story: Amazing travel stories from our KnowRoaming customers as they explore the globe and stay connected with the KnowRoaming SIM Sticker

We love helping people pursue their passions.

Which is why we were excited to help out young Canadian water skier, Jonah Shaffer. Jonah has traveled across the world for competitions and has had his fair share of unexpected roaming bills.

“While I was in Florida a few years ago, I needed to make lots of long distance calls and use my data as there was an issue right before a competition that I had to deal with. I was shocked to come home to a HUGE phone bill!” explains Jonah. “Since then I was always hesitant to use my phone abroad. Sadly, this has prevented me from staying connected with people, which is very important to my success as an athlete.”


Jonah Shaffer, slalom water skier

We partnered with Jonah through our athlete ambassador program and set him up with KnowRoaming for his trip to Madrid, Spain for the Under-21 World Waterski Championships.

“My first experience using the KnowRoaming [SIM Sticker] was incredible. I didn’t have to worry about finding the nearest McDonalds for Wi-Fi, or having to pay outrageous amounts of money for very limited cell phone use—I was able to call/text anywhere in the world, worry free,” says Jonah.

“Having access to the Internet whenever I needed it was a huge bonus. I was able to update my family, friends, and supporters immediately with up to the minute information on my events, as well as access maps and information on historical artifacts/monuments in the city.”

“Staying connected while abroad is very important to me. It is crucial that I am constantly in contact with my coach, other athletes, family, and my sports psychologist back home,” explains Jonah.

We’re thrilled to have been able to help Jonah stay connected. If you have your own KnowRoaming story you’d like to share, send it our way or tag us using #LetsRoam on Instagram, Twitter or Facebook.

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The truth about roaming solutions


It’s a no-brainer that our phones are our lifelines. So when it comes to traveling, anxiety starts to set in: Do I have to leave my phone turned off? But what if I miss an email? Will I be charged megabucks if I turn it on just to peek at messages?

We’ve been there. This is why we developed the Global SIM Sticker: to help save you money when you use your phone abroad. But how exactly do we stack up against other roaming solutions? Find out below.


International SIM cards

While they sound like our Global SIM Sticker, they’re much different. International SIM cards are pre-paid SIM cards travelers can use in a variety of countries with an unlocked phone. Like our Global SIM Sticker, they eliminate the need to carry around a bag of local SIM cards to use in different countries.

However, with international SIM cards, travelers will get a new number to provide to family, friends or colleagues back home. With the KnowRoaming Global SIM Sticker, since it attaches to your own SIM card, you can to enable our call forwarding service, ReachMe, to receive all incoming calls while abroad.

The rates offered through international SIM cards are better than a carrier package but are still quite high and not as cheap as KnowRoaming. Overall, they don’t offer anything better than KnowRoaming. If you don’t believe us, take Forbes’ word for it.



Free Wi-Fi sounds welcoming, and it certainly is—it invites cybercriminals to access all of your personal information, including any passwords, banking information, business information, all within a few seconds of being connected. No thanks.

“Many people are lulled into a false sense of security by the convenience, and security software on your computer will not stop them,” warns Reza Curtmola, an associate professor of computer science at the New Jersey Institute of Technology. You can read more about the dangers of free Wi-Fi here.

Another issue is that free Wi-Fi limits travelers to hotels or coffee shops. This doesn’t help when you have to make an emergency call or use Google Maps to get you out of a pickle. When that time comes, you don’t want to return home to a shocking phone bill.


Carrier packages

Travelers can seek comfort in their carriers if that is all they are familiar with. But if you’re reading this, then you know there are other more cost-effective means to stay connected.

Every carrier has its own roaming add-on packages. The prices of these packages vary by carrier and the country you are traveling to. Directly compare your carrier’s rates to ours by clicking the “See how much you save” button on our website. (Available for customers in Canada, the United Kingdom, United States, Singapore, and South Africa.)

The benefit to purchasing a carrier package would be no shocking roaming bill and keeping the same phone number where friends and family can reach you. KnowRoaming offers both these features, and in most cases, at a much lower price.


Directly compare your carrier’s rates to ours by clicking the “See how much you save” button on our website. www.knowroaming.com

Local SIM cards

Local SIM cards are prepaid SIM cards that connect your unlocked phone to the local carrier in the designated country. If you’re an avid traveler, you more than likely know what it’s like to travel with a bag full of local SIMs—It can be a hassle.

Sure, they are cheaper some of the time, but the frustrations include keeping all the SIM cards organized, and remembering which phone number to provide people with. The local number attached to the SIM card is beneficial if you are in contact with other locals, but if you’re making calls to friends and family back home, they will be stuck footing a long distance bill.

Depending on where you are traveling, local SIM cards can also be difficult to find. Some countries have them as soon as you step into the airport while other countries (including Turkey, South Korea, and South Africa) are hesitant to sell to tourists—or will not sell them at all. If you’ve managed to locate a local SIM the next hurdle is deciphering the instructions that are not in English.

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‘Got a SIM card wallet’ – Karl Baron on Flickr (CC BY 2.0)


Our Global SIM Sticker has pulled inspiration from every good part of existing roaming solutions to make a product that is innovative, reliable, and convenient for travelers. Here are the highlights:

  • Apply the Sticker once to the SIM card of your unlocked phone.
  • Save up to 85% on voice and data in 200+ countries.
  • Automatically connect to local carriers when you travel abroad.
  • Keep your home number when traveling. Our optional ReachMe service forwards all your incoming calls
  • Be local: purchase local numbers in 50+ countries to make it easier for your on-the-ground contacts.
  • Enjoy Unlimited Data packages for $7.99 USD/day in 55+ countries.
  • Entirely manage your roaming: track your usage in real time, top up your account, view our rates, and more.

Roaming with your phone doesn’t have to be complicated. We just went 4 rounds against other roaming solutions and are still standing. If there are other roaming solutions you frequently use, let us know in the comments below—we’re up for another round.

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How to take the best travel photos on your mobile phone


Tired of blurry and average-looking vacation photos? Us too. So we’ve tracked down some experts to help us out with taking the best travel photos using a mobile phone. Turns out you don’t need to spend a fortune on a fancy DSLR camera to capture the sights in front of you. Check out these tips below!


Hold your phone the right way

Turns out most of us are holding our phones the wrong way. You’re going to get the best images holding your phone horizontally. Not only can you fit more in the frame but you’ll be able use the rule of thirds, which in short means using those optional grid lines to position your points of interest along those lines or in the intersecting lines to create a balanced photo.


Rule of thirds – John Watson on Flickr (CC BY-NC 2.0)

Use burst mode

If your squad is attempting to take the classic jumping photo, but not everyone is coordinated, that’s okay—enable burst mode on your smartphone. This will take sequential pictures allowing you to capture all the movement and pick the best one.

For iPhone, hold down the shutter button to activate burst mode and release it when you’re done shooting. For Android, install the Burst Mode Camera app. Burst mode is also handy for capturing moving animals on your next safari trip.


Attach a lens

To really diversify your pictures, there are a variety of lenses available for smartphones. No, we aren’t talking about those huge DSLR, paparazzi-type lenses. We’re talking very small lenses that clip onto the back of your phone, allowing you to capture close-up details, wide angles or the popular fisheye view.

A columnist from the Wall Street Journal tested 30 different lenses for the iPhone 6 and 6 Plus and Samsung Galaxy S5. View his top 6 picks. (Spoiler alert: Moment Lenses are his favourite.)


Set up the shot

Jane and Henk from Grownup Travels recommend having an image in your mind of what you want the photo to look like. Don’t be afraid to move around to find the right angle—that might mean getting low. For inspiration, check out their travel photos on Instagram.

While it’s important to spend time setting up the shot, Henk reminds us to actually take the photo. “You’ll miss 100% of the shots you don’t take.” Turns out the famous Wayne Gretzky quote is totally true for photography!


Use the HDR setting

To get a polished looking photo, photographer Paul Porter recommends turning on HDR mode on your smartphone. It will save 2 photos on your phone, one overexposed and one underexposed. Depending on the lighting, HDR will help even out the subject. Learn more about when to use HDR and when not to.


Zoom with your feet

If you’re not going to be using an external lens, the best zoom option is your feet—yes, physically moving forward. Zooming on your smartphone reduces the quality of the image. (This tip comes from Andrea Rees, the woman behind the Wandering iPhone.)


Use one of these apps

Filters can turn anyone into a pro photographer. Andrea (Wandering iPhone) recommends playing with the exposure, brightness and contrast after to give the photo a finished look—but avoid over filtering/processing. A variety of filters are pre-set into smartphones but third party apps like Instagram, Snapseed, and VSCo are favourites among photographers.

Not all pictures can be fixed with filters. Unwanted objects creep into photos and mess up your almost-perfect shot. The trick is how to remove it. The TouchRetouch app will help you edit out those imperfections (iPhone and Android). Here are 6 other great apps to edit your travel photos to perfection.

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The TouchRetouch App

The last step is uploading your picture to your social networks for the world to see! Stay connected and share your pictures anytime with our Global SIM Sticker.


If you have any tips for mobile photography, we’d love to hear them! Leave them in the comments below.

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Unlimited data roaming in Canada for Toronto film festival


You don’t have to be a movie star to take advantage of this show-stopping offer.

KnowRoaming is offering a week of unlimited data roaming in Canada for only $50 USD to anyone attending the Toronto film festival from abroad.

Included in the special offer is a 7-day unlimited data package plus a FREE KnowRoaming Global SIM Sticker. Guests can activate their data package with KnowRoaming any time during the festival, which runs September 10–20, 2015.

As a Toronto-based technology company, we want to keep all international guests of the festival connected during their time in Canada.

“It’s the Canadian way to welcome guests into your home—like giving them your Wi-Fi password,” explains KnowRoaming CEO Greg Gundelfinger. “For 40 years the festival has been bringing people from all over the world to Toronto. We want to provide guests with unlimited opportunities to stay connected while they are in our beautiful city.”

Festival guests who get the unlimited data package can also take advantage of other great features the Global SIM Sticker offers. Users can receive calls from their home mobile number with the optional ReachMe service, and send/receive SMS—all at low rates.

New customers can order the package until September 15, 2015 at www.knowroaming.com/filmfestival.

KnowRoaming is also able to deliver to Toronto hotels if customers select this option at checkout. Existing customers can purchase this data package straight from the KnowRoaming app.

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Traveling with kids: 6 Travel Tips

Family traveling with kids in an airport.

So you’ve booked your vacation and you’re excited to show your kids the world. We get it —we love kids too! We want to help you enjoy the fun amidst the inevitable chaos so check out our best tips for traveling with kids below.


1. Get a stroller you can bring on airplanes

You don’t have to be the last ones off the plane anymore. Get going quickly with a stroller that collapses into the size of a backpack.

We hear traveling families debate taking their stroller with them far too often. So we tested this one and its collapsible compact size makes it easy to take with you on packed subways, double-decker buses—anywhere you’re tight on space.


2. Translation cards can save you a night in emergency

Ever had to try and explain Celiac Disease to a chef who didn’t speak your language? Avoid the gluten-filled meal and a night in the bathroom—head straight to ordering translation cards. SelectWisely produces translation cards in 60 different languages for allergies and dietary restrictions.


3. Find the most addictive games

This is where video games come in handy—keeping kids occupied during a long flight, train or car trip. With a bazillion games in the app store to choose from, we turned to TechRadar’s list of the top games for Android and Apple devices of 2015. The list is constantly being updated with the best games so your kids will never be bored. We won’t judge you if you become addicted too.

If you’re looking for more educational apps, Our Traveling Tribe, a full-time traveling family who homeschool their children, have put together their list of top educational apps for the Kindle part 1 and part 2.


4. Be Big Brother: track your kids

The number one cause of stress and anxiety for parents is protecting their children and knowing where they are at all times. Throw in a foreign country and their anxieties can be multiplied tenfold.

Thankfully technology can ease these worries and allow you to keep an eye on your kids 24/7 with GPS tracking gadgets. Many of these devices allow you to track your children’s exact whereabouts on your phone and will send you texts and emails if your child ventures outside of your safe zone. Several of these devices require data so it would work well with our KnowRoaming Global SIM Sticker—or get a few for the family.


5. Traveling alone? There’s a porter for that

If you’ve got more kids than adult hands it’s a good idea to rent a porter from the airport to help you carry your bags. This way you can focus on your real precious cargo. Call up the airport you will be flying out of the day before, or check on their website for prices and details on how to book a porter


6. Get purified water from Coke machines

Greg Gundelfinger, our CEO by day and diaper changer by night, has figured out the trick to making formula in the airport. “When you’re traveling with infants and have formula to mix, Coca-Cola Freestyle fountain machines (the ones with 100+ options) have purified water you can get for free!”


If you have a travel tip that works for your family we’d love to hear it! Share your tips in the comments below.

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Meet Our KnowRoaming Athletes

What do a water skier, hammer thrower, and wheelchair racer have in common? They’re all part of KnowRoaming’s new athlete ambassador program.

KnowRoaming Athletes is our sponsorship and referral program that allows athletes to save big on international data, voice and text usage while traveling. After putting out a call for athletes earlier this year, we are happy to announce that three Canadians—Sultana Frizell, Jonah Shaffer, and Curtis Thom—have been selected to join Team KnowRoaming. They’ll now be spreading the word about KnowRoaming as they travel and enjoy our services


KnowRoaming Team Roster


Sultana Frizell

Sultana Frizell is a hammer thrower from Kamloops, British Columbia. Not only is she a two-time Olympian but she is also a two-time Commonwealth Games champion and record holder in the hammer throw. Sultana also holds the record for longest throw in Canada and North America.

Twitter: @Sultythrows





Jonah Shaffer

Jonah Shaffer is a slalom water skier from Ottawa, Ontario. He is a four-time Canadian National Champion, three-time Canadian record holder and ranked first in the world in 2014 in the U-18 division.

Facebook: Jonah Shaffer
Instagram: @jonahshaffer





Curtis Thom

Curtis Thom is a wheelchair racer from Burnaby, British Columbia. He competed in the 2012 and 2004 Paralympic Games. In 2012, Curtis ranked first in the world in the 400-metre race, and sixth in the world in 100 metres. He is also a Canadian National Champion in the 100, 200 and 400-metre race.

Twitter: @wheelzontheline
Youtube: youtube.com/wheelzontheline


Helping athletes stay connected

Athletes face many financial challenges on their road to victory. Traveling and roaming expenses are one of the biggest pain points—yet a necessity.

“As an athlete, it is extremely important for me to stay connected while abroad. It is important that I stay in contact with my coaches, sponsors, and family regularly so I’m prepared to perform to the best of my ability, wherever I am in the world,” explains Shaffer.

While these athletes focus on training and competing around the world we focus on providing them with a roaming solution that is easy and painless.

Stay tuned, as our athletes will be sharing their pictures and stories from competitions around the globe. In the meantime, look out for them on a podium near you.

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Get free credit with our new referral program

Now there are even more reasons to tell your friends about KnowRoaming. We’ve launched a new referral program that lets you receive free credit when you refer friends.


How do you get free credit?
Keep spreading the word about KnowRoaming like usual, except now provide your friends with your referral code so they can receive 30% off their Global SIM Sticker purchase and you will each receive a $5 credit on your KnowRoaming accounts after the purchase.

Generate your personalized referral code in our app under the “More” tab, or on our website using the same email address that is registered with your KnowRoaming account. Then share your unique referral code with friends and family as many times as you’d like!

The codes work on the order page of knowroaming.com. When a customer enters the code and clicks “Apply” the discount is then applied.

Get the credit you deserve—share your personalized code with your social networks today!

Generate your personalized referral code in the KnowRoaming app under the 'More' tab.

Generate your personalized referral code in the KnowRoaming app under the ‘More’ tab.

Please note, the referral program is not currently offered in South Africa.

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What Is Roaming?

Roaming is what happens when your phone connects to another carrier’s cell service. You may have noticed another carrier provider’s name pop up on your phone when you’ve left your home country. That is international roaming. It sounds simple, but it can be costly.

With the amount of horror stories of high cellphone bills from unexpected roaming charges, the thought of even turning on your mobile phone while abroad can be daunting. With the right roaming solution, roaming doesn’t have to be scary.

To understand how the roaming process works and why you are charged so much, we’ve broken it down.

What is roaming infographic Image

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Meet Our New App

Our team is excited to introduce you to the new KnowRoaming app! We have been listening carefully to customer feedback and we’ve made changes that make it easier for you to use KnowRoaming while traveling.

The biggest change is that the app guide will walk you through every step of your trip and a status bar will indicate which phase of travel you are in.


Three-Phase Guide

















Phase One: At Home, Before You Go

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This phase walks you through setting up your account before leaving. Here you can load a balance to your account with a credit card. You can also subscribe to ReachMe, the (optional) call forwarding service that allows you to receive calls to your home mobile number.


Phase Two: Abroad 

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When you arrive abroad, return to the KnowRoaming app to set up your Internet connection and find out the rates available in your location. To find out what the rates are in advance, visit the rates section on our website.

While abroad you can manage your usage and top up your account balance when needed.


Phase Three: Back Home 

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Once you have returned home, open up the KnowRoaming app again to restore your home data connection.

If at any time you have any questions about KnowRoaming, you can reach out to our 24/7 support team at info@knowroaming.com or 1-888-357-7347.

We are constantly looking to improve service for our customers. If you have feedback you’d like to share, let us know by leaving a comment, tagging us in a tweet at @knowroaming or visiting our Facebook page.

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10 Father’s Day Gifts for the Traveler Dad

Stuck looking for the perfect gift for the dad in your life? With Father’s Day approaching, we did the legwork for you and picked out the best gifts for dads on the go.


1. Easy-to-fold neck pillow

Traveling can be exhausting and jet lag makes it worse. If you frequently hear a dad complaining of not getting enough sleep during his travels, it could be time to suggest a neck pillow. But not one of those awkward and bulky ones. This pillow folds up nicely into a portable bag that can be tucked into your carry-on. It also has memory foam that molds comfortably to your neck.

Price: $24.90 USD

Neck Pillow









2. Personalized leather passport cover 

If you’re looking for a more personalized gift, consider getting your traveling dad a leather passport cover with his initials. This DODOcase is made out of high quality genuine leather that looks classic and will last for years.

Price: $59.95 USD + $12.95 USD for personalization

Passport Cover











3. Spotify app subscription

Give the gift of music everywhere. The Spotify streaming service gives users access to an unlimited music library. This is great for the dads who are huge music lovers.

Spotify gift cards are available for purchase online or in select retail stores. Your dad can use the gift card or e-card to purchase either an unlimited or premium subscription. We recommend premium because it will let your dad access Spotify’s music library on desktops, laptops and mobile devices—ideal for travelers. Premium also allows users to download playlists for offline listening.

Price: Premium subscriptions are $9.99 USD per month.
Gift cards are available for $10, $30, and $60 USD.

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4. Noise-cancelling headphones

Noise-cancelling headphones serve two purposes: to listen to music (perhaps Spotify), and to mute the sound of fellow passengers (the crying child, the chatty neighbour, etc.).

We like the Bose QuietComfort headphones in this category. There are two models available if your dad prefers in-ear headphones, or over-ear headphones. Both have the option to tune into the sounds around you, or turn on the noise-cancelling feature.

Price: $299.95 USD QuietComfort 20i (In-Ear)










Price: $299.95 USD QuietComfort 25 (Over-Ear)

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5. The perfect carry-on luggage

Is your dad’s carry-on luggage getting run down? There are so many options out there for a suitcase that it can be overwhelming. We narrowed it down to a bag that will fit a lot, is lightweight, and easily transportable with 4 wheels that allow you to pull it in any direction without it tipping over.

The Delsey Helium Aero hard shell expandable suitcase is a bestseller among travelers and our top pick. The hard shell will also keep dress shirts, shoes and laptops from getting squished.

Price: $152.99 USD

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6. Skype credit

Give your dad some credit. Skype credit. This is a useful gift for your dad to keep in touch with family back home. Skype gift cards can be purchased through Skype, Facebook and at select retail stores. The good thing about these cards is that they don’t have an expiry date. This gift also pairs well with the next one that allows Internet connectivity.

Price: $10, $25, $50 USD

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7. KnowRoaming Global SIM Sticker

Lots of dads would appreciate a reduced roaming bill. Our KnowRoaming Global SIM Sticker is a way to keep your dad connected on his travels. He’ll save up to 85% on voice and data roaming in 200+ countries.

Price: $29.99 USD (with $10 free roaming credit)











8. The best portable phone charger

The last thing your dad needs is his phone battery to die when he really needs it most. We like the Jackery Giant portable charger for keeping dad’s devices powered up. This charger has a lot of power packed into its small, portable size. The battery has two USB output ports that are able to charge multiple devices for long flights or trips. It also has a dual LED flashlight that can be useful in a pinch.

Price: $39.99 USD

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9. A fancy shaving kit

Traveling for business often means dressing to impress, but it’s sometimes hard to find the right equipment, especially when men are limited to bringing cartridge razors and disposable razors on most planes. We recommend having good shaving products that can make a disposable razor shave feel a lot better.

The Art of Shaving’s 4 Elements of the Perfect Shave comes in a travel size kit that meets the TSA carry-on requirements. The kit includes a pre-shave oil pump, a shaving cream pump, a badger shaving brush and an after-shave balm pump. It also comes in four scents: lemon, lavender, sandalwood, and unscented.

Price: $60 USD

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10. Portable speakers for presentations

Portable speakers can make a great gift, especially if your dad frequently gives presentations that require sound.

The Sony SRS-X3 is a wireless speaker with great sound quality that connects with phones, tablets and laptops. This means your dad won’t have to rely on his destination having speakers. The speakers are lightweight and are easy to fit in a carry-on.

Wireless speakers are not all business. Since it can be connected with all devices, dad can enjoy his music library, podcasts or movies in his hotel room, or at home.

Price: $149 USD

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If you have other Father’s Day gift suggestions, let us know in the comments below.

KnowRoaming wishes all dads, step-dads, grandfathers, and father figures a Happy Father’s Day!


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